We're hiring
Customer & Marketing Manager (English & Mandarin)
Remote, Taiwan
We're looking for someone who enjoys marketing & content, working with customers, and learning how a software business actually runs.
This is a hands-on role at a small startup. You'll work on a mix of marketing, customer support, and business operations. Some work will be creative and exciting. Other parts will be routine but important. We want to be upfront about both.
About Cooby
- We're a B2B software company helping businesses manage sales and customer relationships through WhatsApp.
- We serve customers around the world such as Airwallex.
- Our founding team has experience at Meta, Dropbox, and other tech companies.
What You'll Do
- Marketing: Create GREAT content in various forms that pierce through the noise in the market.
- Customer Support: Respond to customers through email, chat, and occasional calls. Help troubleshoot issues and follow through until they're resolved. Improve Help Center articles and AI support.
- Team Coordination: Work with engineering and sales to communicate product updates and resolve customer issues.
- Business Operations: Help with admin tasks and keeping everyday operations organized.
Who We're Looking For
- Fluent in English and Mandarin. HUGE plus if you speak Spanish.
- Eligible to work in Taiwan.
- At least 3 years of experience in marketing.
- A good writer who can communicate clearly and naturally.
- Comfortable with numbers, software tools, and learning new things.
A Few Things Worth Knowing
- This isn't a pure marketing role. You'll also handle customer questions and operational tasks. Some days will involve more execution than creativity.
- We're a small team. There won't always be a detailed playbook. You'll need to figure some things out, ask good questions, and make thoughtful decisions.
- You'll have real responsibility. That also means following through on details, handling repetitive work, and making sure things don't fall through the cracks.
- We value results over busywork. Good ideas matter, but being able to execute them matters just as much.
Why Join?
You'll get exposure to marketing, customers, product decisions, and the financial side of running a business. If you do well and take on more responsibility over time, there's an opportunity to grow toward running a software business independently as a General Manager.
That growth isn't guaranteed, and it won't happen overnight. But for someone who's curious about business and willing to build the skills, I'd like to help make that path possible.
We offer competitive compensation, performance-based rewards, and flexible remote work in Taiwan.
How to Apply
If this sounds like the kind of role you're looking for, we'd be happy to hear from you.
Email your resume and a short note about yourself to:
recruiting@cooby.co
