Extension Sync
- Sync messages with the Cooby browser extension while you use WhatsApp Web.
- Organize your inbox with tabs and keep customer conversations within reach.
Your WhatsApp conversations. Connected to your team.
Track conversations across your WhatsApp numbers, let teammates reply, and connect customer activity to HubSpot or Salesforce. Choose Extension Sync, Cloud Sync, or WhatsApp Business API to fit how your team works.
Three ways to connect WhatsApp
All three bring messages into Cooby’s Conversations tab. You can view chats without a CRM, and connect a CRM when you need customer activity in your sales workflow.
Cloud Sync
- Automatically sync messages, including those sent or received on mobile.
- Keep conversations visible without leaving WhatsApp Web open.
WhatsApp Business API
- Track messages and let teammates reply from any connected business number.
- Connect multiple numbers while continuing to use the WhatsApp Business app.
Extension Sync and Cloud Sync track conversations. WhatsApp Business API also enables team replies, subject to workspace permissions and Meta’s messaging rules.
Compare connection methods →Your CRM, with the right integration
HubSpot and Salesforce have distinct workflows. Choose the integration that matches your CRM; record types and available actions differ.
HubSpot integration
Sync WhatsApp conversations to HubSpot and keep customer records up to date.
Create and edit contacts, and create HubSpot tasks, notes, deals, and tickets from WhatsApp Web.
Explore HubSpot integration →Salesforce integration
Log WhatsApp activity in Salesforce and use it in your team’s reporting.
Create and link leads or contacts, view customer information, create tasks, and check Salesforce opportunities from WhatsApp Web.
Explore Salesforce integration →You can also use Cooby’s Conversations tab without connecting either CRM.
Built for the way your team sells
Give your team visibility across customer conversations, whether you work in WhatsApp Web, on mobile, or across shared business numbers.
- Track conversations across multiple WhatsApp numbers
- Let teammates cover conversations and reply through WhatsApp Business API
- Keep using the WhatsApp Business app
- Connect WhatsApp activity to HubSpot or Salesforce
- View chats in Cooby without requiring a CRM
HubSpot integration shown. Salesforce has its own integration and record actions.
A product built for managers and sales reps
For managers
Record important WhatsApp conversations to gain visibility into what is being said between your reps and customers. Use WhatsApp activities to measure members' performance, ensuring your team's activities on WhatsApp are aligned with your business goals.
For sales reps
Save hours per day on administrative CRM work. No more going back and forth between WhatsApp and your CRM. Make your work simpler, save time and be more productive.
"Achieve 75% Shorter Deal Closing Time"
"Using WhatsApp for outreach can be a bit inconvenient and time demanding. Cooby addresses some of those challenges. I'm definitely significantly more productive with it and that payed back nicely."
Rod Panfili
Sales Executive at Silverbird
Choose the plan that fits your team
Starter, Growth, and Custom include Extension Sync, Cloud Sync, and WhatsApp Business API. Compare message allowances and CRM integration availability on the pricing page.
Compare plans and integrationsReady to take your sales team to the next level?
