SWorks with Salesforce · 2-way sync

Salesforce WhatsApp Integration

Salesforce, meet WhatsApp.

Your reps close in WhatsApp. Cooby makes sure Salesforce knows about it, logging every conversation, creating leads and contacts, and keeping opportunities in sync. No copy-paste, no missed data.

WhatsApp to Salesforce integration screenshot
100%
of WhatsApp conversations captured
0
opportunities missed due to missing data
2-way
sync between WhatsApp and Salesforce
<2 min
setup, no IT project required

What you get

Salesforce that works the way your team does.

Your reps stay in WhatsApp. Salesforce becomes the single source of truth, updated automatically, every time a conversation happens.

Auto-log WhatsApp activity to Salesforce

Conversations, calls, and shared files appear as activities on the right Lead, Contact, or Opportunity, with full context and timestamps.

Task & Event loggingFiles & attachmentsInstant sync

Leads & contacts, created instantly

New WhatsApp numbers become Salesforce Leads or Contacts in seconds. Cooby matches by phone number and keeps them current.

Opportunity sync

Move deals through stages, update amounts, and set close dates, and Salesforce Opportunities reflect every change in real time.

Reports you can trust

Pipeline reports and forecasts finally reflect the real activity happening in WhatsApp, because every interaction is logged.

Enterprise-ready

Role-based permissions, field-level control, audit trails, and SOC 2 compliance. Works with your Salesforce security model out of the box.

SOC 2Field-level controlAudit logs
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MeloonEZEAmenitizGoStudentSleekQamareroEMICaptalTransferRoomMission Mittelstand

The difference

Cooby vs. manual Salesforce logging

Cooby + Salesforce
Salesforce alone
Activity logging
Automatic, real time
Manual, or never
Lead creation
Instant from WhatsApp
Manual entry or web-to-lead
Opportunity updates
Sync while chatting
Switch to Salesforce tab
Adoption by reps
100%, invisible
~25%, they avoid it
Setup time
Under 2 minutes
Weeks for a Salesforce project

Questions

Frequently asked

Does Cooby work with my existing Salesforce setup?
Yes. Cooby connects to your existing Salesforce org and matches your current object model, Leads, Contacts, Opportunities, and custom objects. No configuration changes needed.
What Salesforce objects does Cooby sync?
Leads, Contacts, Accounts, Opportunities, Tasks, and Events. Conversations log as Tasks or custom Activities depending on your configuration.
Is Cooby Salesforce AppExchange listed?
Cooby connects via the Salesforce API using OAuth 2.0. It works with any Salesforce edition that supports API access, including Professional, Enterprise, and Unlimited.
How does field mapping work?
Cooby auto-maps standard fields by default. Custom field mappings can be configured in Cooby's settings for your specific Salesforce setup.
Is my data secure?
Cooby encrypts your data end-to-end: messages flow from WhatsApp Web through Cooby's servers to Salesforce over an encrypted connection. Cooby is GDPR and SOC 2 Type II compliant.

Close the gap

Let Salesforce see WhatsApp.

Connect WhatsApp to Salesforce in two minutes, and let every conversation, lead, and opportunity sync automatically.

No credit card required · Free plan available